We are currently seeking an enthusiastic and dedicated E-commerce Sales and Customer Service Executive.

Our client, one of Ireland's most esteemed brands in the interiors and luxury industry, is renowned for its exceptional craftsmanship and innovative design. They have established themselves as a leader in delivering high-end products that enhance the beauty and functionality of spaces.

This role is crucial for driving online sales and providing exceptional customer service.

 What's in it for you?

 Great compensation | On site role | Great Culture | Career opportunities

 Responsibilities:

  • Assist customers through various channels by conducting phone, video, and email consultations to address their inquiries and guide them through purchases.
  • Handle incoming queries, generate leads, and convert them into sales by employing effective communication and sales strategies.
  • Provide outstanding customer service to ensure satisfaction by delivering timely and accurate responses.
  • Address and resolve customer issues swiftly and effectively to maintain elevated levels of customer satisfaction.
  • Oversee trade accounts for key customers, ensuring their needs are fulfilled and building lasting relationships.

Requirements:

  • At least 2 years of experience in sales and customer service, ideally within the interior or luxury sectors.
  • Exceptional verbal and written communication skills, with the capability to present information clearly and effectively.
  •  Outstanding interpersonal abilities, with a knack for developing and sustaining positive relationships with both customers and colleagues.
  • Proven ability to work independently, with minimal oversight, and effectively collaborate within a team environment.
  • Strong problem-solving skill, demonstrating a proactive approach to resolving customer issues and concerns.
  • Familiarity with e-commerce platforms and tools.
  • Experience in managing trade accounts or key customer relationships.
  •  Knowledge or interest in the interiors or luxury industry.

If you are passionate about the interiors or luxury sector and have a proven track record in sales and customer service, we invite you to apply via Prosperity and become a vital part of our client's success story.

Apply Now