Account / Client Manager Job Description

We have crafted a series of job description examples for a variety of digital roles.

Very often, in-house recruiters and HR departments ask us to help them write their job descriptions, and since this aspect of our recruitment service is very useful to them, we’ve realised that this could be useful to others too, so we have provided a list of job descriptions here.

With more than 20 years of experience in digital and technology recruitment and having placed thousands of candidates in Ireland and across Europe, we understand the value of a compelling job description, so we hope that these examples will help you in your search for a digital or technology professional; please feel free to use and edit to as per your specific needs and preferences.

If you are a candidate seeking a role, you can view a list of our current job offers on our job board.

An Example of an Account / Client Manager Job Description

INTRODUCTION: 

• Company overview: Founding vision, current state of affairs, size, relevant stats. 
• Role mission: Goals, team, and resources to make it happen. 

RESPONSIBILITIES:

• Build and maintain strong, long-lasting client relationships. 
• Manage multiple client accounts simultaneously. Ensure timely delivery of services and products according to client needs and objectives.
• Develop and execute strategic account plans to achieve client goals. 
• Address client issues and concerns promptly and effectively. 
• Facilitate clear and effective communication between clients and internal teams and prepare and present regular client reports and updates.
• Identify upsell and cross-sell opportunities to increase account value
• Participate in contract negotiations and renewals.
• Oversee project timelines and deliverables for client accounts.
• Ensure projects are completed on time and within budget.
• Maintain accurate and up-to-date client records and account documentation.
• Track and report on account activity, progress, and performance metrics.

Skills, Knowledge, and Experience:

• Minimum 3-4 years of relevant experience in account management or client services.
• Relevant Bachelor’s degree in Business, Marketing, or a related field is a plus.
• Proven track record of managing client accounts and building strong client relationships.
• Strong understanding of account management principles and best practices.
• Proficient in CRM software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Nice to Have:

• Experience in sales or business development.
• Understanding of market trends and industry standards.
• Ability to analyze data and generate reports.
• Experience with contract negotiations and renewals.
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Demonstrated ability to upsell and cross-sell within existing accounts.

CTA (CALL TO ACTION)

We are accepting applications until the end of *MONTH*. We’ll be delighted to meet you for a first interview with *NAME*, our hiring manager.

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If you are looking for roles that are more senior account management related, you can check the Account Director Job Description.

If you would like to check 2024 salaries for other agency positions, check our Agency Roles Salaries. Or you can download our acclaimed Prosperity Digital Salary Survey to be on top of current salaries for the digital sector.

Writing a job spec is the first phase of the hiring process at any given company, we love to help companies do this in an effective way so we've put together a post where we explain our secrets for a well structured hiring process and how to make it more efficient.