Head of Client Services Job Description

We have crafted a series of job description examples for a variety of digital roles.

Very often, in-house recruiters and HR departments ask us to help them write their job descriptions, and since this aspect of our recruitment service is very useful to them, we’ve realised that this could be useful to others too, so we have provided a list of job descriptions here.

With more than 20 years of experience in digital and technology recruitment and having placed thousands of candidates in Ireland and across Europe, we understand the value of a compelling job description, so we hope that these examples will help you in your search for a digital or technology professional; please feel free to use and edit to as per your specific needs and preferences.

If you are a candidate seeking a role, you can view a list of our current job offers on our job board.

Example of a Head of Client Services Job Description

INTRODUCTION:

• Company overview: Founding vision, current state of affairs, size, relevant stats.
• Role mission: Goals, team and resources to make it happen.

RESPONSIBILITIES:

• Lead and manage key client relationships to ensure strategic alignment and exceptional service delivery.
• Develop and implement innovative marketing strategies tailored to client objectives.
• Oversee the execution of campaigns, ensuring high-quality results within timelines and budgets.
• Act as the main point of contact for clients, fostering strong partnerships and trust.
• Mentor and support the internal team, driving performance and collaboration.
• Identify opportunities to grow client accounts and secure new business.

Requirments:

• Proven experience in client relationship management, with a track record of delivering successful campaigns.
• Strong strategic thinking and the ability to develop tailored marketing solutions.
• Excellent leadership and mentoring skills to inspire and guide internal teams.
• Exceptional communication and interpersonal abilities to build lasting client partnerships.
• Results-driven mindset with expertise in managing budgets, timelines, and project performance.
• Previous experience in a senior agency or marketing role, with a deep understanding of campaign execution and account growth.

SKILLS, KNOWLEDGE AND EXPERIENCE:

• Strong expertise in client management and relationship building, with a focus on strategic account growth.
• Deep understanding of marketing, advertising, and campaign execution across multiple channels.
• Excellent organizational and project management skills, including budget oversight and deadline management.
• Effective leadership and mentoring capabilities to manage and develop internal teams.
• Exceptional communication and presentation skills for both internal stakeholders and clients.
• Demonstrated experience in a senior marketing or agency role, delivering impactful, results-oriented campaigns.

Nice to Have: 

BENEFITS:

• Salary
• Working arrangement: (Hybrid, Remote, Office)
• Perks

CTA (CALL TO ACTION)

We are accepting applications until the end of *MONTH*. We’ll be delighted to meet you for a first interview with *NAME*, our hiring manager.

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If you are looking for roles that are more oriented towards senior management, you can check the Account Director  Job Description

If you would like to view 2024 salaries for other digital positions, check our Head of Client Salaries. Or you can download our acclaimed Prosperity Digital Salary Survey to be on top of current salaries for the digital sector.

Writing a job spec is the first phase of the hiring process at any given company, we love to help companies do this in an effective way so we've put together a post where we explain our secrets for a well structured hiring process and how to make it more efficient.